Frequently Asked Questions (FAQs)
Q: What do I Get WHEN I PURCHASE digital Prints?
Please see the Digital Print FAQ page.
Q: How do I access my digital goods?
There are two (2) ways to access your digital goods:
1) My Account --> Downloads
2) When you order digital goods, there will be a customer unique download link in your order confirmation email
Q: Are you currently taking commissions?
Yes! If you are interested in commissioning Rubatome, please go to our Contact Page and send us a quick message with your name, email, and a description of your request.
(No NSFW, gore, sexual, or furry persona requests will be accepted)
Q: Do you ship internationally?
Currently, we only ship to North American locations (Canada, Mexico, and USA). We are hoping to expand this as the shop grows.
Q: Do you offer any discounts/coupon codes?
Very soon! Our Patreon Supporters (tier-specific) will receive exclusive store discounts. Become a Patreon Supporter here to get your future coupon:
Also, keep an eye out around the holidays for limited-time coupon codes. These discounts will be advertised on our site’s homepage or you can find them in our newsletter.
Q: Do you accept cryptocurrency as payment?
Not at this time, but we will eventually…
Q: Do you Offer discounts on bulk purchases?
If you are interested in ordering a large quantity (20+) of product, please reach out to us via our Contact Page with the subject “Bulk Order Discount Request”
Q: wHAT IS YOUR RETURN POLICY?
Please refer to our Return Policy